Appointment Information. Cancellation/Refund Policy......And More

When you book an appointment with us, the time allocated for your appointment is reserved especially for you. We guarantee you this time and assign a fully qualified and highly experienced professional to take care of your needs.

As a client, when booking an appointment, you will be required to pay a non-refundable Booking Fee (Booking Fee) whether your appointment is booked online, over the phone, email, social media etc.

Your non-refundable booking fee is NOT an extra charge, it’s simply held against your booking as a credit towards that appointment and taken off your final bill.

Please be aware that the only way you will ever lose your booking fee is if you cancel/reschedule your appointment within 48hrs, don’t show up for your appointment, do not reply to your confirmation sms/email 48hrs before your appointment & we cancel your non-reply or are so late for your scheduled appointment that we have no choice but to reschedule. In this instance we may ask for more than a 50% booking fee for the next time you make an appointment.

If for some reason we (Harlequin Hair) need to reschedule or cancel your appointment then a refund will be given if you decide to cancel your appointment otherwise your deposit will be transferred to your next appointment.

If we do not receive a confirmation reply from you within 24hrs before your appointment, we will unfortunately cancel your appointment, this is so we can try to fill that spot.

We ask all first time clients to book your first appointment online.

Our confirmations are sent at least 72hr-48hrs prior to your appointment. If we do not receive a reply we will regard this as you are cancelling your appointment and if you have paid a deposit the above will apply. We also require 48hrs notice to reschedule an appointment. This is due to sometimes we are unable to fill your spot with short notice. Therefore we require 48hrs notice for any cancellations or rescheduling of appointments.

If we have your credit cards details on file & have not paid a deposit, if you have not confirmed, If you have not turned up to your appointment, if you have cancelled within 48-24hrs your card will be charged a 50% deposit.

Please note we have continuous video and sound recording of all the inside of the salon for all services.

 

Refunds For Service/s:

1: A refund will only be given (as per ACCC) if Harlequin Hair has been given the opportunity to: a) client has come back in to the salon for Harlequin Hair to see the hair in person. b) given the opportunity to fix/redo your hair and is not a “change of mind” c) client has not gone to another salon to "fix" what Harlequin Hair has done. d) contacted us with-in 2 weeks of your appointment.

As per ACCC: https://www.accc.gov.au/about-us/publications/personal-services-an-industry-guide-to-the-australian-consumer-law :page 4… “

Refunds for Service/s are at the discretion of Harlequin Hair. This will also be dependable on: did you arrive with your hair down in its natural curl? Did you have product in your hair if you were getting a colour? Did you have a diffuse dry and not a Towel dry? These were requirements that you were notified via: our website, your confirmation email once booked online, also the online booking site (that mentioned you agree to our service ts&cs and to read our service faqs page) and pre-arrival email sent usually at least 3 hrs before your appointment.

If you choose to have a "towel dry" service, please be aware we can/may NOT guarantee your cut or colour at all as we need to see your hair dried. Why: colour looks different when dry (lighter/darker/cooler/warmer), your curls react differently when dry (shorter/longer/straighter/curlier).

A recheck is still applicable but you will incur a additional cost for any colour reworking or more than a slight fixing up with the cut.

Again please note we also have video and sound recording of inside the salon for all services.

 

Prices:

ALL PRICES ARE INCLUSIVE OF GST. 
Prices are mainly timed based with the cost of product added in. The timing we have for the services is an average of what we have found to work over the years. Therefore if we do need more time for your service example back to back foils, baby lights, Denman styling etc we may need to charge more for that service due to the cost of extra time.

Please note all prices are "FROM" and is an indication to be used as a guide only. Prices are dependant on time & product used. Prices may change without notice due to the salon evolving, external factor price increases and changing to clients needs. Any price changes; increase &/or decrease will incur at the time of your appointment regardless of time &/or date your appointment is made.

All care is taken to make sure prices and services are correct at time of posting, although errors may occur due to being human.

Please note if more product &/or time is needed/used for your service a extra charge will occur.

If our apprentice is capable/qualified etc in doing some of your service (we will try to check with you) the pricing of that particular service will be a different price (example if they diffuse your curls for the senior staff the diffusing part of the service would be less due to their experience, even though the quality would be comparable). We will generally assign regrowth scalp applications, diffusing etc with our apprentice, but consultations will always be with a senior as well.

As of the 1st of Jan each year, we implement a price increase. This comes into effect from the 1st Jan each year. Please keep this in mind when booking. Example if you book on the 15th Dec and your appointment is the 12th Jan you will pay the new increased price.

  

In Salon Payment Options:

WE ACCEPT CASH, VISA, MASTERCARD, AMEX, EFTPOS, ZIP PAY & AFTERPAY.