Appointment Information. Cancellation/Refund Policy......And More.

When you book an appointment with us, the time allocated for your appointment is reserved especially for you. We guarantee you this time and assign a fully qualified and highly experienced professional to take care of your needs.

As a client, when booking an appointment, you will be required to pay a non-refundable Booking Fee (Booking Fee).

Your non-refundable booking fee is NOT an extra charge, it’s simply held against your booking as a credit towards that appointment and taken off your final bill.

Please be aware that the only way you would ever lose your booking fee is if you cancel/reschedule your appointment within 48hrs, don’t show up for your appointment, do not reply to your confirmation sms/email 48hrs before your appointment & we cancel your non-reply or are so late for your scheduled appointment that we have no choice but to reschedule.

If for some reason we (Harlequin Hair) need to reschedule or cancel your appointment then a refund will be given if you decide to cancel your appointment otherwise your deposit will be transferred to your next appointment.

If we do not receive a confirmation reply from you within 24hrs before your appointment, we will unfortunately cancel your appointment, this is so we can try to fill that spot.

We ask all first time clients to book your first appointment online.

Our confirmations are sent at least 72hr-48hrs prior to your appointment. If we do not receive a reply we will regard this as you are cancelling your appointment and if you have paid a deposit the above will apply. We also require 48hrs notice to reschedule an appointment. This is due to sometimes we are unable to fill your spot with short notice. Therefore we require 48hrs notice for any cancellations or rescheduling of appointments.

If we have your credit cards details on file & have not paid a deposit, if you have not confirmed, If you have not turned up to your appointment, if you have cancelled within 48-24hrs your card will be charged a 50% deposit.

Please note we have continuous video and sound recording of all the inside of the salon for all services.

Refunds For Service/s:

1: A refund will only be given (as per ACCC) if Harlequin Hair has been given the opportunity to: a) client has come back in to the salon for Harlequin Hair to see the hair in person. b) given the opportunity to fix/redo your hair and is

not a “change of mind” c) client has not gone to another salon to "fix" what Harlequin Hair has done. d) contacted us with-in 2 weeks of your appointment. ACCC: https://www.accc.gov.au/about-us/publications/personal-services-an-industry-guide-to-the-australian-consumer-law :page 4… “

When the problem is minor, the consumer cannot cancel and demand a refund immediately. They must give you an opportunity to fix the problem:

• free of charge, and

• within a reasonable time.

If you refuse or take too long to fix the problem, the consumer can get someone else to fix the problem and ask you to pay reasonable costs, or cancel the service and get a refund.”

Refunds for Service/s are at the discretion of Harlequin Hair. This will also be dependable on: did you arrive with your hair down in its natural curl? Did you have product in your hair if you were getting a colour? These were requirements that you were notified via: our website, your confirmation email once booked online, also the online booking site (that mentioned you agree to our service ts&cs and to read our service faqs page) and pre-arrival email sent usually at least 3 hrs before your appointment.

Again please note we also have video and sound recording of inside the salon for all services.

Prices:

ALL PRICES ARE INCLUSIVE OF GST.

Please note all prices are "FROM" and is an indication to be used as a guide only. Prices are dependant on time & product used. Prices may change without notice due to the salon evolving, external factor price increases and changing to clients needs. Any price changes; increase &/or decrease will incur at the time of your appointment regardless of time &/or date your appointment is made.

All care is taken to make sure prices and services are correct at time of posting, although errors may occur due to being human.

Please note if more product &/or time is needed/used for your service a extra charge will occur.

As of the 1st of Jan each year, we implement a price increase. This comes into effect from the 1st Jan each year. Please keep this in mind when booking. Example if you book on the 15th Dec and your appointment is the 12th Jan you will pay the new increased price.

In Salon Payment Options:

WE ACCEPT CASH, VISA, MASTERCARD, AMEX, EFTPOS, ZIP PAY & AFTERPAY.