Appointment Cancellation Policy, Refund Details, and More Information
Appointment Cancellation Policy
Our appointment cancellation policy: Salon Booking Policy, Terms & Conditions – Harlequin Hair
Appointment Bookings & Reserved Time
When you book an appointment with Harlequin Hair, your time is reserved exclusively for you. We allocate a fully qualified and highly experienced hair professional to deliver your service, ensuring personalised care and high-quality results.
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Booking Fee (Deposit Policy)
To secure your appointment, a non-refundable booking fee is required for all bookings made online, via phone, email, or social media.
• This fee is not an additional charge
• It is held as a credit toward your appointment and deducted from your final bill
• Deposit requests may be sent via email or SMS
When a Booking Fee May Be Forfeited
Your booking fee will only be forfeited if:
• You cancel or reschedule within 48 hours of your appointment
• You do not attend your appointment (no-show)
• You fail to confirm your appointment via SMS/email within required timeframes
• You arrive too late and we are unable to complete your service
In these cases, a future booking may require a higher deposit (up to 50% or more) if your original appointment time cannot be filled.
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Rescheduling & Cancellations
We require a minimum of 48 hours’ notice for any cancellations or appointment changes.
• Appointments can be managed via our online booking system (if outside 48 hours)
• If cancelling online, you must contact us directly to process any eligible deposit transfer or refund
• If less than 48 hours’ notice is given, cancellation fees will apply
Confirmation Policy
• Appointment confirmations are sent 72–48 hours prior
• If we do not receive a reply, your appointment may be cancelled to allow another client to book
• Multiple reminders may be sent
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Credit Card & Cancellation Fees
If no deposit has been paid and your card is stored securely via Stripe:
• Late cancellations, no-shows, or non-confirmations may incur a charge of up to 50% of the service cost
For bookings made outside the online system:
• You may be asked to opt-in to cancellation terms via SMS/email
• If not approved, your appointment may be cancelled
If details are not provided and policies are not followed, future bookings may be restricted to online booking only.
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Secure Payments (Stripe)
All online payment details are securely stored via Stripe (click here for more info).
Harlequin Hair does not have access to your card details, but can process authorised charges through our booking system.
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Health & Salon Environment
• If you are unwell but still attending, we kindly encourage wearing a mask
• Our salon operates continuous video and audio recording inside and outside the premises for safety, security, and service quality purposes
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Refund Policy (In Accordance with ACCC Guidelines)
Refunds for services are handled in line with Australian Consumer Law (ACCC).
A refund or correction will only be considered if:
1. You return to the salon so we can assess your hair in person
2. We are given the opportunity to fix or redo the service
3. You have not visited another salon for corrective work
4. You contact us within 2 weeks of your appointment
As per ACCC guidelines, clients must allow the business a reasonable opportunity to resolve any issue before requesting a refund.
Refunds remain at the discretion of Harlequin Hair.
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Service Requirements & Results Disclaimer
Service outcomes depend on meeting pre-appointment requirements, including:
• Arriving with hair in its natural state (down, not tied)
• Correct preparation for colour or cutting services
• Following instructions provided via website, confirmation emails, and pre-arrival messages
Towel Dry Services
If you choose a towel-dry finish, please note:
• We may not guarantee colour or cutting results
• Hair behaves differently when wet vs dry (length, curl pattern, tone, etc.)
• Additional adjustments may incur extra costs
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Pricing Policy
• All prices are inclusive of GST
• Pricing is based on time + product usage
• All prices are listed as “FROM” and are a guide only
Important Pricing Notes
• Additional time or product will result in additional charges
• Prices may change without notice due to business and industry factors
• Annual price adjustments occur from 1st January each year
• Final pricing is confirmed at the time of your appointment, regardless of when booked
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Consultations
• Initial consultations are generally complimentary (15–20 minutes)
• Extended consultations may incur a fee
• Multiple complimentary consultations (more than two) may be charged at approximately $100+
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Payment Methods
We accept:
• Cash
• Visa, Mastercard, AMEX
• EFTPOS
• Zip Pay
• Afterpay
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First-Time Clients
We kindly ask that all new clients book their first appointment online to ensure accurate service selection and allocation.