We are not only a dedicated Curly Girl/Guy Salon but we also ship all our products in Australia and New Zealand. Purchase 4 products and receive 15% off!

FACQ’s For Services

Welcome to Frequently Asked Curly Questions.

New clients we ask you to arrive 5 mins before your appointment to fill out a consultation form.

1) Why is it after a curly cut and my hair is wet, one side is longer than the other?

This is due to when we cut, we cut your curls dry, so it could be that your curls on one side are tighter than the other or looser on one side. But hopefully when your curls are dry they are pretty even. (Please also see question 12)

We have also as on June 2024 removed towel dry from the online bookings as we want clients especially if they are new to see what a diffuse dry is like, so we can see what your curls are like and if your having a colour hopefully predict any problems. Once your first visit is completed with us, the option of a towel dry will be available.


2) How should my hair be when I come in for a curly cut?

Our main requirement is that your hair is down and isn’t or has been in a hair tie or braids. This is so we can see your natural hair fall and curls. Your hair can be "dirty" doesn't have to be very clean but please be aware it shouldn't be extremely dirty that its hard to touch your hair. If your hair hasn't been down and has hair tie markings or in braids, we may not be able to do your service (non refundable deposit maybe charged) or we may have to charge an extra charge to wet down your curls and dry them. This is a must.

Product in your hair is fine as well unless your having hair colouring, if you are colouring your hair, it is best that your hair is clean and no products in your hair (no gel, no leave in conditioner or root touch up sprays/creams etc). This is due to our colour range is very low or has no ammonia in the formula and this creates a barrier for the colour to penetrate. If you do come in with product (especially the root touch up colours) we cannot guarantee your colour result.


3) What hair colour brand/s do you use?

We use mainly Goldwell for our colours. TopChic Zero & Colorance & Elumen; all ammonia free. Lightening is Silk Lift and it has a ammonia free product and some with ammonia. We also use the Goldwell TopChic Range (has ammonia in it, but is much lower in ammonia than most brands). For more info www.goldwell.com.au


4) Why do you use Ouidad? Its not Curly Girl Approved!

We also use Ouidad (pronounced Wee-dad) because even though we know the Curly Girl Method there are other methods out there. Plus before there was the Curly Girl Method & Deva Curl (1994); 10 years before that, there was the Ouidad Method and Ouidad Products (1984)!

That's right Ouidad was around way before Curly Girl Method and Deva Curl! Ouidad in some of their products use water soluble or shampoo'able out silicones as they believe in shampooing in moderation & co-washing in moderation and they believe some hair actually needs some form of silicone to help control their curls.

5) Should I just Co-wash?

We believe in doing what is right for you and your hair/scalp. In saying that we also believe that the scalp and hair need to be properly cleansed now and then. Whether you cleanse once a week or fortnight or month, hair is porous and will suck up products and oil etc and co washing just won't remove them and the curls will lose their shape, go flat, scalp problems etc.

But you have to do what is right for you and your hair!


 6) Do you guys shampoo after a hair colour?

Yes we do; If the brand manufacturer requires us to (as we must follow the manufacturer's instructions for legal reasons). 

The reason you need to shampoo after a colour service is one of a few reasons: a) remove excess colour from the hair shaft to allow conditioner/treatments to penetrate b) stop the colour from oxidising longer than it should (keep processing) which will prevent fading later on and create less or no damage to the hair c) remove excess colour from the scalp d) remove colour from the hair to allow the toner to penetrate.

If it is required we usually do one of the manufacturers shampoo and then one that is Curly Girl Approved.

I believe this is required for all Professional (Hair Salon) Brands and is required by the manufacturer for legal reasons as well.


 7) Is a curly cut good if you straighten your hair now and then?

a) Yes & No. But mainly No. Why? Due to us cutting with the curl. When we cut, we don't stretch the curl out and cut it like its straight. We don't manipulate the curl. So if you straighten your curls dead straight it will look chunky, as it is cut with the curl.

Yes if you put a little curl in the ends of your hair when you straighten it. 


 8) Do you colour Children's hair?

a) if your child is under the age of 16, we do not colour under the age of 16. This is a requirement of our colour company. This is due to many factors for example: hormones; teenagers & children under the age of 16 are going through hormonal changes and hormones do/may effect colour and could have a tendency of creating an allergic reaction in children and teenagers.


 9) Why do we have Devacurl?

Please see our blog post about Devacurl.(we can no longer get Devacurl from a distributor)


 10) Colouring Curly Hair.

Colouring Curly hair honestly can be completed at any salon. The main thing that we feel you should know is:

1) be realistic when it comes to colour. If you have dark like "black" hair, you wont be able to go white blonde in one sitting, unless you want no hair. You may possibly be able to get to a 4 Level/Brown to a 6 Level/Dark Blonde.

2) If you were after blonde highlights, the main thing is to let them know you don't want to dry your curls out too much, the lighter you are wanting to go the dryer and more damaging it will be.

3) Ask your colourist for advice, if they don't recommend doing something ask them questions and maybe accept their advice. As a true professional colourist they are meant to look after your hair and care for it.

4) Ask if they have an ammonia free range of colours as these usually are more gentle, if not that's ok ammonia isn't that harmful/drying and make sure you do a treatment/deep conditioner at home.

5) If its an all over colour (not foils) most brands these days are quite conditioning and caring for the hair.

6) if you do want to have your colour done elsewhere but concerned, ask us for our advice, we can then write it down and you can pass that onto the salon you plan to go to.

Why are we saying this when we do colour? Well we are busy and this can help you get your colour sooner elsewhere and your cut sooner with us.


 11) Our online shop shows all the products we use in salon and can purchase either online or in salon.

We help you to embrace your natural curls so unfortunately we don't do any straightening, braiding, extensions, wigs,  smoothing or perming

Before booking an appointment please also see Appointment Ts&Cs


 12) Is a Curl Cut for you?

Yes if you want to totally embrace your curls, enhance your curls, possibly create more curl, create more volume (if you want to), have more a rounder shape.

Also Yes if its just a few of those things.

No if you don't want to embrace your curls, stretch out your curls, prefer it more straighter/looser curls.

Remember curl cuts are done curl by curl. They are not cut with a comb or cut wets. That is why we need to see your natural curl when you come in. Your first curl cut, may do some surprising things & unexpected things: example: after you wash next or in the next week or two your curls will change, they could end up being longer on one side, one side might sit higher than the other, the layers could bounce up more on one side than the other, your length may also bounce up more. That is why we offer a recheck for 1-5 weeks. 

more coming soon.