We are not only a dedicated Curly Girl/Guy Salon but we also ship all our products in Australia and New Zealand. Purchase 4 products and receive 15% off!

Shipping And Returns

Please note we are based in Australia and we enter all prices as Australian Dollars. While shopping or at check out it may show in your currency. We also encourage you to read our FAQS for online shopping

SHIPPING & RETURNS POLICY:

SHIPPING 

Regular Delivery Service. We only ship to Australia & New Zealand. 

Shipping Rates:

Local Pick Up: Free 

Australia: Spend $0-$119.99 and sent by Australia Post in the Red Satchel Bag with Tracking. This way of postage will be sent from Tuesdays to Saturdays (except if ordering a diffuser then sent on a Tuesday): $12

Australia: Spend $0-$119.99 and sent by Australia Post in the Parcel Post Box with Tracking. This way of postage will be sent only on Tuesdays (deadline Monday 11:59 pm): $15 (sending this way is more protective of your products & recommend this way)

Australia: Spend over $120 Postage is Free. If you choose the red satchel items will be posted Tue to Sat (as above description) if you choose Parcel Post Box items will be posted Tue (as above description) Deadline Monday 11:59 pm.

New Zealand: sent by Australia Post in the Parcel Post Box with Tracking. This way of postage will be sent only on Tuesdays (deadline Monday 11:59pm): Rate will depend on weight of items, rates are below:

Condition Transit time Price
Standard International 0kg–0.5kg 6 to 27 business days
$20.00 AUD
Standard International 0.5kg–1kg 6 to 27 business days
$27.00 AUD
Standard International 1kg–2kg 6 to 27 business days
$40.00 AUD
Standard International 2kg–5kg 6 to 27 business days
$65.00 AUD

All orders are sent with a tracking number.

We aim to Post all packages in the Red Satchel Bags: Tuesday to Friday/Saturday (please be aware we are a Hairdressing salon and items being posted will depend on availability of free time of not completing hairdressing services). Except items that need to go into a post office to post (example: Diffusers, possibly gift packs etc as these do not fit in a street "red box"), these items will be posted on a Tuesday.

If you select Parcel Box these will be sent only on a Tuesday (deadline for ordering will be the previous Monday 11:59 pm). This includes New Zealand as well.

Between Christmas and New Years we will be closed. Online orders will then be shipped when we get back after the New Year Public Holidays.

Postage is thorough Australia Post, your item may take 1-2 weeks or up to 4-6 weeks. We don't have any control over Australia Post. If your item hasn't been received in 4 weeks please let us know, but remember it can take up to 6 weeks to receive your item.

For information on placing orders and delivery please read our FAQS

All orders are supplied from Brisbane, Australia. We endeavour to process and dispatch orders which are in stock within 1-5 business days. Delivery of orders will then take a further 3-10 business days depending on your location. For orders containing dangerous goods (e.g. peroxide, nail varnish, aerosols), please also allow an additional 2 business days for processing. Please allow up to 4-6 weeks for delivery.

Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Harlequin Hairs reasonable control.

Christmas Shipping

During the Christmas period, extended delivery times may apply. Recommendations are subject to shipping carrier delivery schedules. Harlequin Hair will endeavour to fulfil orders which are in stock within 2 business days, however delivery time frames are approximate and we have no control over delays caused by the shipping carriers we may use to deliver our goods.

 

RETURNS & EXCHANGES

Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  All refunds will be made using the original payment method. Please also see below in change of mind.  

 

We cannot except any exchanges of any product due to: liquid tampering, health and safety (head lice, skin conditions etc) or product tampering.

If a product is damaged or broken see damaged goods section below.

If a product is faulty please email us. If its a PuffCuff please see the PuffCuff section as we do not accept returns of PuffCuff as they have a lifetime warranty. You will need to contact PuffCuff all details are on the PuffCuff online shop page.

CHANGE OF MIND

If you ordered the wrong product or do not need the product etc. once the order has been sent (received an email with tracking number); You must:

1) email us straight away with full name & order number

2) do not open the package, the package must remain the same way it was sent. IF YOU OPEN THE PACKAGE WE CANNOT EXCEPT A RETURN & REFUND WILL BE VOID.

3) send the package back either in a new package (putting our package inside a new package) or return to sender. This will be at your cost.

4) once we receive the item back, in the original way it was sent, unopened we will refund you the cost of the order minus $10 for postage/packaging/restocking.

IF YOU OPEN THE PACKAGE WE CANNOT EXCEPT A RETURN & REFUND WILL BE VOID.

If a cancellation is granted (before being packed and sent) then there maybe/will be a $5 administration fee for the cancellation.

ONLINE ORDERS

Can I cancel or change my order? 

If you have an issue with your order, or experience online difficulties, please contact us and we will do our best to help you with your query.

If you ordered the wrong product or do not need the product etc. You must:

1) email us straight away with full name & order number

2) if order has been sent once you receive it, do not open the package, the package must remain the same way it was sent.  IF YOU OPEN THE PACKAGE WE CANNOT EXCEPT A RETURN & REFUND WILL BE VOID.

3) send the package back either in a new package (place our package inside a new package) or return to sender. This will be at your cost.

4) once we receive the item back, in the original way it was sent, unopened we will refund you the cost of the order minus $10 for postage/packaging/restocking.

If a cancellation is granted (before being packed and sent) then there maybe/will be a $5 administration fee for the cancellation.

IF YOU OPEN THE PACKAGE WE CANNOT EXCEPT A RETURN & REFUND WILL BE VOID.

FAULTY PRODUCTS

IF YOU PURCHASED YOUR PRODUCT ONLINE

Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth).  For more information on defect and faulty products please read our Terms and Conditions page.

For a replacement for online orders: please email us and send photos of the item/s, do not throw anything away.

If its a PuffCuff please see the PuffCuff section as we do not accept returns of PuffCuff as they have a lifetime warranty. You will need to contact PuffCuff all details are on the PuffCuff online shop page.

IF YOU PURCHASED YOUR PRODUCT IN STORE

Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.

INCORRECT GOODS SUPPLIED TO YOU

For information relating to the genuine supply incorrect goods please read our Terms and Conditions page.

Again please take photos of the product/s front and back & side. Plus also with your other contents (if applicable) & all packaging.

Please email us all photos and details.

We will/may ask you to pack all relevant products and send them back to us (we will pay for your postage with tracking: photo required of receipt), please then send us the tracking number. Once goods have been received we will send you, your correct items or send you, your correct items straight away.

DAMAGED GOODS

If for some reason your items have arrived damaged, firstly we apologise for the inconvenience. Due to sending through Australia Post, their procedure is now to: take item/s including packaging to the nearest Australia Post Office and ask their staff to do a "Damaged Goods Report".

We also ask that you take as many photos as you can and email them to us plus details, so we know what has happened (to help improve our services) and for when Australia Post contacts us. Please email us all details and photos first, as we maybe able to sort this out ourselves, most likely though you may need to go to your nearest Post Office.

BROKEN WETBRUSH

If you have purchased a Wetbrush flex dry and you have found within 12 months your brush has broken. Please do the following:

1) email us with photos and your name that you ordered from us

2) Send us your wetbrush back to us (you will need to pay for postage)

3) Once we receive your item we will contact the distributor and they will send us a new one for you and we will send it to you. Unfortunately you may not receive the exact same colour or colour design as these change regularly But we will try to make sure it is the same shape.

PUFFCUFFS

PuffCuffs have a Lifetime warranty on their products. if you receive a faulty product or yours has broken please go to: https://thepuffcuff.com/pages/return-and-store-policy Fill out their form and they will send you a new one. We do not accept returns for PuffCuffs.

DIFFUSERS

These will be posted on a Tuesday whether you choose Red Satchel Bag or Parcel Box as they do not fit in a street "red mailbox". We have to take them into a Post Office.