Shipping And Returns
SHIPPING & RETURNS POLICY
Regular Delivery Service (allow up to 10 business days).
Australia: $0-$99.99 by Australia Post: $9
Australia: $100 & Up by Australia Post: Free
New Zealand: 0-$99.99 by Australia Post: $15
New Zealand: $100 & Up by Australia Post: $10
All orders are sent with a tracking number.
New Zealand Parcels are sent on a Tuesday only.
We aim to Post all packages Tuesday to Friday/Saturday (please be aware we are a Hairdressing salon and items being posted will depend on availability of free time of not completing hairdressing services). Due to the Corona Virus there are delays with Australia Post. We have noticed lately there have been huge delays for deliveries going to states outside Qld. There has been up to 4-6 weeks before the delivery has arrived.
For information on placing orders and delivery please read our FAQS
All orders are supplied from Brisbane, Australia. We endeavour to process and dispatch orders which are in stock within 1-5 business days. Delivery of orders will then take a further 3-10 business days depending on your location. For orders containing dangerous goods (e.g. peroxide, nail varnish, aerosols), please also allow an additional 2 business days for processing. Please allow up to 4-6 weeks for delivery.
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Harlequin Hairs reasonable control.
During the Christmas period, extended delivery times may apply. Recommendations are subject to shipping carrier delivery schedules. Harlequin Hair will endeavour to fulfil orders which are in stock within 2 business days, however delivery time frames are approximate and we have no control over delays caused by the shipping carriers we may use to deliver our goods.
RETURNS & EXCHANGES
Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth). All refunds will be made using the original payment method. For more information please read our Terms and Conditions Page.
Exchanges due to health and safety issues, we cannot exchange products or accessories, unless the below is followed (Exchanges due to health and safety issues, we cannot exchange products or accessories, unless the below is followed (please note that we unfortunately cannot receive returns for any reason except for damage/un-useable (This is for health and safety reasons especially at this time due to the Covid-19. One other reason is due to tampering of the liquids.This is unless the item has a seal (jessicurl (except for sprays), Ouidad (except for sprays) or Puffcuffs that are in a Puffcuff sealed pack (multipacks/puffcuff manufacturer package)) and the seals have not been broken, only with these products would we accept “change of mind”.
Before Returning your item, please read the following points;
1. You must contact us within 14 days of your delivery date, by phone or email.
2. Items must be returned to us as;
- new condition with original box, packaging and contents, seals not broken.
- contents unused and unopened.
- original manufactures packaging and quality seals must not be broken, damaged or lost.
Please Note: If the seals or packaging are broken or product has been opened or used, we cannot re-sell the item and store credit will not be provided.
3. Return packaging & shipping costs will be at customer's expense.
CHANGE OF MIND
Unfortunately, we cannot offer an exchange or refund if you simply change your mind. For more information please read our Terms and Conditions page.
Can I cancel or change my order?
After you've submitted your order, you won’t be able to change or cancel it. If you have an issue with your order, or experience online difficulties, please contact us on 0732742266 and we will do our best to help you with your query. Returns please see our terms and conditions.
Once a order has been packed and shipped there is absolutely no cancellations.
If a cancellation is granted (before being packed and sent) then there maybe/will be a $5-$10 administration fee for the cancellation.
IF YOU PURCHASED YOUR PRODUCT ONLINE
Our returns policy is in addition to your statutory rights under the Competition and Consumer Act 2010 (Cth). For more information on defect and faulty products please read our Terms and Conditions page.
For a replacement for online orders: please email us and send photos of the item/s.
IF YOU PURCHASED YOUR PRODUCT IN STORE
Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.
INCORRECT GOODS SUPPLIED TO YOU
For information relating to the genuine supply incorrect goods please read our Terms and Conditions page.