FREQUENTLY ASKED QUESTIONS
Are all of Harlequin Hair products available via the online store?
At this stage we have many products available online, but not all. Keep an eye out as we extend the range or come in store.
Can I buy gift cards online?
Yes either online or instore
Can I cancel or change my order?
After you've submitted your order, you won’t be able to change or cancel it. If you have an issue with your order, or experience online difficulties, please contact us on 0732742266 and we will do our best to help you with your query. Returns please see our terms and conditions.
Once a order has been packed and shipped there is absolutely no cancellations.
If a cancellation is granted (before being packed and sent) then there maybe/will be a $5-$10 administration fee for the cancellation.
Is there a minimum order amount?
No, there is no minimum amount that you are required to spend.
Australia: $0-$99.99 by Australia Post: $9
Australia: $100 & Up by Australia Post: Free
New Zealand: 0-$99.99 by Australia Post: $15
New Zealand: $100 & Up by Australia Post: $10
All orders are sent with a tracking number.
New Zealand Parcels will be sent on Tuesdays only.
We aim to Post all packages Tuesday to Friday/Saturday (please be aware we are a Hairdressing salon and items being posted will depend on availability of free time of not completing hairdressing services).
Postage is thorough Australia Post, your item may take 1-2 weeks or up to 4-6 weeks. We don't have any control over Australia Post. Please allow up to 6 weeks for delivery especially due to the corona virus and especially during busy periods (example December: Christmas)
How do I place my first order online?
As you browse the site for products, click 'Add to bag'. When you are ready, select the shopping bag icon button located on the top of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.
How will I know if my online order has been completed successfully?
You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please email us at firstname.lastname@example.org or call us on 0732742266.
DELIVERY & TRACKING
Can I send a single order to more than one address?
We only accept one Australian delivery address per online order. If you need to send products to multiple addresses you'll need to place separate orders for each delivery address.
Can I specify special delivery instructions and choose a delivery time?
You cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.
All orders receive tracking. You will receive an email that contains your tracking number. If your item is taking more than 4 weeks to arrive please first check your tracking, then open a case with Australia Post, then let us know. Also please contact them on social media and provide them with the tracking number. There are delays during corona virus and december and can take up to 6 weeks for delivery.
We accept online: Afterpay, PayPal, Shopify payments (AMEX, Visa, MasterCard, Applepay, Googlepay)
Instore: Afterpay, Cash, AMEX, Visa, MasterCard.