Yes! We are still open & operating! We are taking the Corona Virus Seriously and taking every hygiene and safety measurement we can. We are strictly following all Qld Health Dept requirements. We ask that you keep supporting us and small businesses, so we are still here once this is all over. We also thank you for your support. Please see our services page for more info. We currently have a 3-4 week wait for bookings.

FAQS

FREQUENTLY ASKED QUESTIONS

PRODUCTS

Are all of Harlequin Hair products available via the online store?
At this stage we have many products available online, but not all. Keep an eye out as we extend the range or come in store.

Can I buy gift cards online?
Yes either online or instore

ONLINE ORDERS

Can I cancel or change my order? 
After you've submitted your order, you won’t be able to change or cancel it. If you have an issue with your order, or experience online difficulties, please contact us on 0732742266 and we will do our best to help you with your query. Returns please see our terms and conditions.

Is there a minimum order amount? 
No, there is no minimum amount that you are required to spend. 

Shipping Rates:

Australia: $0-$99.99 by Australia Post: $7

Australia: $100 & Up by Australia Post: Free

New Zealand: 0-$99.99 by Australia Post: $10

New Zealand: $100 & Up by Australia Post: $5

We aim to Post all packages Tuesday to Friday/Saturday  (please be aware we are a Hairdressing salon and items being posted will depend on availability of free time of not completing hairdressing services).

Due to the corona virus situation there are delays with Australia Post and due to being a hair salon and the corona virus we maybe closed an extra day each week.

How do I place my first order online?
As you browse the site for products, click 'Add to bag'. When you are ready, select the shopping bag icon button located on the top of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.

How will I know if my online order has been completed successfully?
You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please email us at info@harlequinhair.com.au or call us on 0732742266.

DELIVERY & TRACKING

Can I send a single order to more than one address?
We only accept one Australian delivery address per online order. If you need to send products to multiple addresses you'll need to place separate orders for each delivery address. 

Can I specify special delivery instructions and choose a delivery time?
You cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.

 

PAYMENT METHODS

We accept online: Afterpay, PayPal, Shopify payments (AMEX, Visa, MasterCard, Applepay, Googlepay)

Instore: Afterpay, Cash, AMEX, Visa, MasterCard.

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