Online Shop FAQs: Your Essential Guide to Shopping Questions
Online Shop FAQs & Shopping Information – Harlequin Hair Australia
Pricing & Currency
All prices are listed in Australian Dollars (AUD).
Please note that prices may display in your local currency while browsing or at checkout, depending on your location.
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Haircare Products Online
Are all Harlequin Hair products available online?
We offer a wide range of professional haircare products online, including brands such as EverEscents, Clever Curl, and Innersense.
However, not all products are currently available for purchase online, as some items (such as aerosols) are classified as dangerous goods for shipping.
We are continually expanding our online range, so we encourage you to check back regularly or visit us in-salon for the full collection.
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Gift Cards
Can I purchase gift cards online?
Yes, gift cards are available both online and in-salon, making them a perfect option for gifting professional haircare or salon services.
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Online Orders & Changes
Can I cancel or change my order?
For all order changes, cancellations, and returned items, please refer to our Shipping & Returns Policy.
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Clearance Stock & Discounts
Our Clearance section includes products that are discontinued or no longer stocked. This may apply to selected items or entire product ranges.
Discount Policy
• Receive 15% off when purchasing 4 or more items in a single transaction
• Bundles or packs are counted as one item
• If a brand is already discounted (e.g. 30% off), the 15% discount will apply instead
• Discounts cannot be combined
• Electrical items (e.g. hair dryers, styling tools) are generally excluded, unless otherwise stated
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Minimum Order Amount
There is no minimum spend required for online orders.
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Shipping Rates
Please refer to our Shipping & Returns page for current delivery rates and options.
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How to Place an Online Order
Shopping with us is simple:
1. Browse products and click “Add to Bag”
2. Select the shopping bag icon at the top of the page
3. Click “Checkout”
4. Enter your details and complete payment
5. Click “Place Order”
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Order Confirmation
Once your order is successfully placed, you will receive a confirmation email.
If you do not receive confirmation:
• Check your junk/spam folder
• Contact us via the form below
• Or call (07) 3274 2266
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Delivery Information
Can I send one order to multiple addresses?
We currently accept one delivery address per order.
For multiple delivery locations, please place separate orders.
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Can I request specific delivery times or instructions?
At this stage, we are unable to offer:
• Specific delivery time requests
• Special delivery instructions
However, you may choose an alternative delivery address, such as a workplace or gift recipient.
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Order Tracking
All orders include tracking via Australia Post.
• You will receive a tracking number via email
• If your order has not arrived within 4 weeks:
1. Check your tracking details
2. Contact Australia Post directly
3. Notify us with your tracking number
Please note: Delivery delays may occur during peak periods (e.g. December) or due to external factors, with shipping times occasionally extending to 6–8 weeks.
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Payment Methods
Online Payments
We accept:
• Afterpay
• Zip Pay
• PayPal
• Shopify Payments (Visa, MasterCard, AMEX, Apple Pay, Google Pay)
In-Salon Payments
We accept:
• Afterpay
• Zip Pay
• Cash
• Visa, MasterCard, AMEX
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Damaged Goods
For damaged items, please refer to our Shipping & Returns Policy.
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Rewards Program (if applicable)
• Rewards and points are valid for online purchases only
• Rewards cannot be used for in-salon services
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Fraud Prevention
For security purposes, any order flagged as potentially fraudulent will be automatically cancelled.
• You will receive a cancellation notification via email
• If required, we will contact you directly