We are not only a dedicated Curly Girl/Guy Salon but we also ship all our products in Australia and New Zealand. Purchase 4 products and receive 15% off!

FAQS For Online Shop

FREQUENTLY ASKED QUESTIONS

All prices are in Australian Dollars (prices may show in your currency while shopping or at checkout).

PRODUCTS

Are all of Harlequin Hair products available via the online store?

At this stage we have many products available online, but not all, as these could be classed as dangerous good for posting (example aerosols). Keep an eye out as we extend the range or come in store.

Can I buy gift cards online?

Yes either online or instore

 

ONLINE ORDERS

Can I cancel or change my order, what happens if my item has been returned?

Please see shipping and returns page.

Clearance Stock & Discount/s

This is stock that we have decided to stop supplying or has been discontinued. This could be all of the items in this section or just some as not all maybe on sale.

When you purchase 4 or more items in the 1 transaction a 15% discount will automatically apply to your order. The 4 items will be classed as per item example if you purchase a pack that includes 3 items in the 1 price this will count as 1 item. If a singular brand has a sale example 30% off X Brand and you buy 4 or more products only the discount for 15% will apply.

Discounts can not apply for more than one discount.

Is there a minimum order amount?

No, there is no minimum amount that you are required to spend. 

Shipping Rates:

Please see shipping and returns page.

How do I place my first order online?

As you browse the site for products, click 'Add to bag'. When you are ready, select the shopping bag icon button located on the top of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.

How will I know if my online order has been completed successfully?

You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please email us at info@harlequinhair.com.au or call us on 0732742266.

DELIVERY & TRACKING

Can I send a single order to more than one address?

We only accept one Australian delivery address per online order. If you need to send products to multiple addresses you'll need to place separate orders for each delivery address. 

 

Can I specify special delivery instructions and choose a delivery time?

You cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.

TRACKING

All orders receive tracking. You will receive an email that contains your tracking number. If your item is taking more than 4 weeks to arrive please first check your tracking, then open a case with Australia Post, then let us know. Also please contact them on social media and provide them with the tracking number. There are delays during corona virus and december and can take up to 6-8 weeks for delivery.

PAYMENT METHODS

We accept online: Afterpay, Zip Pay, PayPal, Shopify payments (AMEX, Visa, MasterCard, Applepay, Googlepay)

Instore: Afterpay, Zip Pay, Cash, AMEX, Visa, MasterCard.

DAMAGED GOODS 

Please see Shipping & Returns  

REWARDS (If applicable)

Rewards are for online shopping only. Rewards/points cannot be used for in salon services.

FRAUDULENT ORDERS

If we received an order and it is marked as possibly fraudulent, we will automatically cancel your order. You should get an email stating we have cancelled your order, if not we will try to email you of this notification.